SMS / Text message program terms

Program name: NV Auto Detail Appointment Notifications.
Brand / sender: NV Auto Detail — a mobile auto detailing service in Tustin, California. Every message we send begins with “NV Auto Detail:” so you always know who is texting you.

This program is transactional and customer-care only. We use it to service an appointment you requested on our website: to confirm or decline your booking request, to tell you about a cancellation, to remind you the day before, and to thank you afterwards. We do not send marketing or promotional text messages, we do not text sales offers, and we never text a number that has not been entered on our own booking form with the consent box checked.

There is exactly one way to join this program: checking the optional SMS-consent box on our web booking form. We accept no paper opt-in, no verbal opt-in, and no keyword opt-in — texting us a keyword cannot enrol a number that never checked the box.

On a mobile phone or computer, open https://nvautodetail.com/book — the same page every “Book now” button on nvautodetail.com links to. It is a public page: no login, no account, and no payment. Then:

1. Step 1 of 6 — Vehicle. Choose your vehicle year, make, model and size. Press Continue.
2. Step 2 of 6 — Service. Choose a detailing package. Press Continue.
3. Step 3 of 6 — Add-ons. Add optional extras, or none. Press Continue.
4. Step 4 of 6 — Date. Enter the service ZIP code and pick a date and arrival window. Press Continue. Our service area is Orange County, California, so this step only accepts a ZIP from that area; to walk this path from outside it, use 92780 (Tustin).
5. Step 5 of 6 — Contact details (labelled “Intake” in the progress bar at the top of the form and headed “Contact & access” on the step itself). Enter your first name, phone number, email address, service address and ZIP; tick the two vehicle-condition disclosure boxes if they apply; add any notes.
   The last item on this step, below every other field, is a single checkbox titled “Appointment text updates (optional)”. Tick that box to opt in to text messages. The wording printed beside it is reproduced word for word in Section 3 below. Press Continue.
6. Step 6 of 6 — Review. Check the summary and press Submit booking. If the box on step 5 was ticked, that submission is your express written consent, and we record the date, your IP address and the exact version of the wording you agreed to.

Shortcut for reviewers: https://nvautodetail.com/book?step=intake opens the booking form directly on step 5, so the live consent checkbox and its wording render immediately — no login, no data entry, and no need to walk steps 1–4. The rest of the form stays empty and Continue stays disabled until it is filled in, which is the normal behaviour of the form; the checkbox itself is fully visible and its wording is the text reproduced in Section 3 below.

Opting in is optional, and the box starts unchecked. Nothing pre-checks it. It is a standalone checkbox, separate from any other agreement or terms acceptance. The Continue button on step 5 and the Submit booking button on step 6 both work with the box left unchecked, and the booking is handled exactly the same way — same appointment, same price. Consent to receive text messages is not a condition of booking, of purchase, or of any service we provide. Customers who do not opt in get their booking notifications by email instead.

A phone number is required on the form, but only because this is an on-site mobile service and the operator must be able to reach you — by voice call — to coordinate arrival and access to the vehicle. Giving us your number does not opt you in to text messages, and we send no text to a number that has no recorded checkbox opt-in.

This is the text printed beside the checkbox on step 5, reproduced here verbatim from the same source file the booking form renders, so the two can never differ:

Below that wording the form also shows this smaller note, which is guidance rather than part of the consent statement: “Leaving this unchecked won’t affect your booking or your price — your confirmation comes by email, and your receipt is emailed once we record payment. We still ask for your phone number so we can call you about the appointment if something comes up. If you’ve had texts from us before, leaving this unchecked now turns them off.”

Five message types, all tied to an appointment you requested. Each example below is generated from the live message templates this site sends, with a sample appointment on Saturday, August 8, 2026 at 10:00 AM:

Every message identifies NV Auto Detail by name, and every message carries opt-out instructions.

Message frequency varies — it depends on how often you book. A typical appointment produces 2–4 messages in total (a confirmation, a reminder the day before, and a thank-you afterwards). We send no recurring messages between appointments, and there is no scheduled or periodic broadcast of any kind. If you never book again, you never hear from this program again.

Message and data rates may apply. NV Auto Detail does not charge you for these messages, but your mobile carrier may charge you for messages and data according to your plan. Check with your carrier if you are unsure of your plan’s rates.

Reply STOP to any message from us to opt out. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT. Keywords are matched on their own, ignoring capitalisation and surrounding spaces.

When you send one, we immediately suppress every further message to that number and send a single confirmation back:

NV Auto Detail: You're unsubscribed and will receive no further messages. Reply START to opt back in.

That is the last message you will get. Opting out costs nothing and has no effect on your booking — your appointment stands and we keep notifying you by email. You can also opt out by leaving the consent box unchecked the next time you book (we treat your most recent booking as your current preference and stop texting that number), or by emailing [email protected] and asking us to remove your number.

To start receiving messages again after a STOP, reply START (we also accept UNSTOP and YES) or check the consent box on your next booking. Note that START only lifts a previous STOP on a number that has already opted in through the booking form — it cannot by itself create consent.

Reply HELP to any message for help (we also accept INFO). You get this reply:

NV Auto Detail: For service questions, reply with your appointment ID or visit nvautodetail.com. To opt out reply STOP. Msg & data rates may apply.

You can also reach a human directly: email [email protected] or call (714) 253-7109.

Message delivery depends on your mobile carrier’s network and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Because delivery is not guaranteed, we send every booking notification by email as well — email is the channel we commit to, and text messages are an addition to it, never a replacement.

We do not sell or rent your mobile information, and no mobile information or text-messaging opt-in data or consent is shared with any third party or affiliate for their own promotional or marketing purposes. We share your phone number only with service providers that need it for a named function on our behalf, never for their own marketing: Telnyx, our SMS provider, to transmit the message; Google Calendar, so the operator’s own schedule shows who to call on arrival; and the hosting and network providers that carry the traffic. Each one is named individually, with what it receives, in our privacy policy.

We keep the record of your opt-in — the date, your IP address and the exact wording you agreed to — for four years, as US carrier compliance requires. Full detail is in the Privacy Policy (Section 3 covers SMS, Section 4 covers who we share information with), and the contractual terms are in our Terms of Service (Section 8 covers SMS).

You must be 18 or older, and either the account holder for the mobile number you give us or authorised by the account holder to opt that number in. Only US mobile numbers are supported.

We may update these terms. Material changes appear on this page with a refreshed “Last updated” date. If the wording of the consent statement in Section 3 changes, the new version applies only to opt-ins collected after the change — we keep a record of which version each customer agreed to.

NV Auto Detail, Tustin, California.
Email [email protected] · Phone (714) 253-7109

Privacy Policy · Terms of Service · Booking form